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Refund Policy

Given the nature of digital content, we do not offer a refund or credit on a purchase unless Blue Pineapple Media breaches our terms of use, or breach terms as required under UK consumer law or other relevant consumer protection laws. If you would like to request a refund or credit, you should email hello@bluepineapplemedia.com for more information.

We will assess refund or credit requests on their merits considering the digital nature of Blue Pineapple Media content. There is generally no obligation to provide a refund or credit in situations like the following:

  • you have changed your mind about your subscription
  • you bought a subscription by mistake
  • you do not have sufficient expertise to use the item, or you ask for goodwill.

If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. So if the item was bought using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you will be made in the currency of purchase.

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